Ayur Healthcare – Australia

General Appointments (Consultations & Therapies)

Your appointment is a reserved time commitment with the Ayur Healthcare team and is held exclusively for you. When an appointment is cancelled or changed at short notice, it cannot be reallocated to another client, including those on our waiting list. This policy is strictly enforced to ensure fairness, sustainability, and practitioner availability.

24-Hour Cancellation & Rescheduling Requirement

Clients must provide a minimum of 24 hours’ notice prior to the scheduled appointment time to reschedule or cancel.

The following fees apply without exception:

  • Cancellations or rescheduling with less than 24 hours’ notice:
    50% of the scheduled service fee will be charged.

  • No-shows (failure to attend without notice):
    100% of the scheduled service fee will be charged.

“Notice” is defined as written confirmation received by Ayur Healthcare via email, booking system, or official communication channel. Voicemail, social media messages, or third-party notifications are not considered valid notice.

Late Arrival
Late arrival that prevents the full service from being delivered will be treated as a late cancellation or no-show, and fees will apply in full. Appointment end times will not be extended.

Panchakarma Program – Cancellation, Rescheduling & Refund Policy

Panchakarma programs involve extensive preparation, practitioner allocation, treatment planning, and resource commitment. These appointments are reserved exclusively for you and cannot be reassigned at short notice.

Strict 48-Hour Cancellation & Rescheduling Requirement

A minimum of 48 hours’ notice is required for any cancellation, rescheduling, or modification of a Panchakarma appointment or program.

The following charges apply:

  • Cancellations or rescheduling with less than 48 hours’ notice:
    50% of the total scheduled service value will be charged.

  • No-shows:
    100% of the total scheduled service value will be charged.

This applies to individual sessions, program days, or entire Panchakarma packages, whether paid in full or in part.

Late Arrival
Late arrival that prevents the full service from being delivered will be treated as a late cancellation or no-show, and fees will apply in full. Appointment end times will not be extended.

Appointment Modifications

Any changes to appointment date, time, practitioner, or treatment type are considered a reschedule and are subject to the same notice periods and fees outlined above.

Refund & Store Credit Policy (Panchakarma Programs)

  • Once a Panchakarma program or package has been confirmed and paid for, no cash refunds will be issued for change of mind, personal circumstances, scheduling conflicts, or early discontinuation.

  • In eligible circumstances, store credit may be issued at the sole discretion of Ayur Healthcare.

  • Store credit:

    • Is valid for 12 months from the date of issue

    • Can be used only for services at Ayur Healthcare

    • Cannot be used for products

    • Is non-transferable, non-assignable, and cannot be gifted or exchanged

    • Cannot be redeemed for cash under any circumstances

Unused store credit will automatically expire after the validity period.

Medical Emergencies

We recognise that genuine medical emergencies may occur. If you believe your situation qualifies, supporting documentation from a registered Australian medical practitioner confirming that you were medically unfit to attend must be provided. Acceptance of such documentation and any fee adjustment remains entirely at the discretion of Ayur Healthcare.

Acknowledgement & Acceptance

By booking an appointment or commencing a program with Ayur Healthcare, you acknowledge that you have read, understood, and agreed to this policy. This policy applies equally to all clients, without exception.