Privacy Policy
Last reviewed: 4 January 2026Ayur Healthcare is committed to protecting your privacy and handling personal information in a responsible, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, services, or communicating with us, you consent to the collection and use of your information as outlined in this policy.
1. What Information We Collect
Ayur Healthcare may collect personal information during the course of providing services or operating our website. This may include, but is not limited to:
Your name
Email address
Telephone number
Appointment and booking details
Billing and invoicing information
Communications with us (email, SMS, contact forms)
Newsletter subscription details
Website usage data (analytics and cookies)
We collect information through:
Website contact forms
Online appointment or enquiry forms
Newsletter and e-newsletter subscriptions
Direct communication (email, phone, SMS)
Website analytics and cookies
We only collect information that is reasonably necessary for our business operations and service delivery.
2. How We Use Your Information
We take reasonable steps to ensure personal information is used appropriately and responsibly. Your information may be used for the following purposes:
To provide and manage our services
To communicate with you regarding appointments, enquiries, or services
To process payments, issue invoices, and manage refunds
For internal record keeping and administrative purposes
To improve our services, website functionality, and user experience
To send newsletters, updates, or promotional communications where permitted
To meet legal, regulatory, or contractual obligations
Marketing communications are sent based on legitimate business interest or consent. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
3. Sensitive Information
Ayur Healthcare may collect limited health-related information where necessary for service delivery. Any such information is handled with strict confidentiality and used only for the purpose for which it was collected, in accordance with applicable privacy laws.
We do not collect more sensitive information than is reasonably necessary.
4. Disclosure of Personal Information
Ayur Healthcare does not sell, rent, or trade personal information.
We may disclose personal information only in the following circumstances:
To trusted third-party service providers who assist in operating our business (such as clinic management software or email communication platforms), and only where necessary
Where required or authorised by law, regulation, court order, or law enforcement
Our service providers are required to handle personal information securely and in accordance with privacy obligations.
5. Third-Party Service Providers & Software
We may use third-party platforms and software to support our operations, including:
Email marketing platforms
Practice management and clinic software
Payment processing providers
These providers may store data securely on our behalf and only for authorised purposes. We take reasonable steps to ensure they comply with privacy and data protection standards.
6. Website Analytics & Cookies
We use tools such as Google Analytics to collect information about how visitors use our website. This information helps us understand website usage patterns and improve functionality.
Analytics data may include:
Pages visited
Time spent on pages
Device type and browser information
This data is aggregated and anonymised. It does not personally identify you.
You can adjust your browser settings to refuse cookies if you prefer, although some website features may be affected.
7. Storage & Security of Information
All personal information is stored securely using appropriate physical, electronic, and administrative safeguards. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information is retained only for as long as necessary to fulfil its purpose or as required by law.
8. Retention of Records
Financial and transactional records are retained for seven (7) years, as required by law.
Marketing information is retained until you request removal or unsubscribe.
Clinical or appointment-related records are retained in accordance with legal and professional obligations.
9. Access, Correction & Deletion of Information
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to legal and operational requirements
Please note that deleting certain information may affect our ability to provide services, manage bookings, or meet legal obligations.
Requests can be made by contacting us using the details below.
10. Accuracy of Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. If you believe any information we hold is incorrect, please notify us and we will take prompt steps to correct it.
11. External Links
Our website may contain links to third-party websites. Ayur Healthcare is not responsible for the privacy practices, content, or security of external sites. We encourage users to review the privacy policies of those websites separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. Any updates will be published on this page. Continued use of our website or services indicates acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Ayur Healthcare
📞 Phone: (02) 9635 7159
📍 Parramatta, NSW, Australia